GCC x Agentic AI
Build GCCs that Power Enterprise Transformation - with Agentic AI
COVORO helps enterprises design, set up, and scale Global Capability Centers that deliver value fast. Beyond “lift-and-shift,” we embed Agentic AI into governance, operations, tech, and talent - so your GCC becomes a growth engine, not just a cost center.
Start Your GCC Journey
Trusted by Global Businesses
Why Most GCCs Stall After Setup
Compliance & Setup Complexity
Multi-jurisdiction legal / tax requirements lead to delays and budget creep; managing transformation risk is a top barrier for leaders. (PwC)
Talent at scale, fast
Competition for skilled talent + long hiring cycles strain launch timelines (market now ~1.9M GCC professionals in India, still tightening). (NASSCOM)
Operating inefficiencies
Disconnected finance / HR / IT / procurement processes erode the business case; leaders seek cost, speed, and resiliency simultaneously. (Everest Group)
Delayed ROI
Many centers take years to prove value; only ~8% of GCCs have made significant strides in innovation and competitive differentiation—AI is the maturity catalyst. (The Times of India)
Turning GCCs into Engines of Performance and Scale
Risk-Managed
Setup
AI dashboards for regulatory readiness, policy controls, and audit trails - designed to minimize delays and overruns. (Backed by our experience: 170+ GCCs, $2B+ supported.)
Technology-led Transformation
Cloud-native architecture, automations, and Agentic AI across workflows (e.g., reconciliation, litigation, ECM). Real outcomes: 400% faster reviews, 58% lower costs (Automotive) and 60% faster reconciliation, 50% less compliance effort (Bank).
Intelligent Talent Engine
AI-driven sourcing, assessment, and onboarding leveraging 1.8M+ curated profiles; ~80% interview-to-shortlist hit rate to compress time-to-hire.
Operations & Support
Finance, HR Ops, IT support, procurement, governance—standardized playbooks + AI copilots for SLA adherence and cost efficiency.
Scale with Impact
Move from delivery to innovation hub. Industry shows India’s GCC market on track to $99–105B by 2030; AI-led COEs are the defining trait of top performers. (Reuters, The Times of India)
Learn how COVORO helps Enterprises
CASE STUDY
Global Automotive Giant
Challenge
A European automotive manufacturer faced delays and errors in processing high-volume customs documents, limiting real-time visibility for trade, finance, and logistics teams.
Solution
COVORO deployed an Agentic AI–powered ECM platform to automate data extraction, validation, and approvals for Bills of Entry and Shipping Bills, ensuring seamless and compliant processing.
Business Outcome
CASE STUDY
Global Fashion Apparel Brand
Challenge
A US-based fashion apparel brand wanted to scale its Indian GCC beyond technology, tapping into regional advantages for cost savings, 24/7 operations, and broader functional support.
Solution
Partnered with the internal program team to:
- Develop a prioritized plan for functional engagement
- Define suitable GCC roles with functional leaders
- Build a roadmap for transitions, sequencing, and hiring
- Create a business case with a clear financial forecast
Business Outcome
Within 18 months, the GCC evolved into a multi-functional hub, adding roles across merchandise planning, product distribution, store design, and construction project management.
The GCC Pillars
Technology Solutions & Custom Development
Enterprise Digital Engineering • Data & AI • Product Engineering • Integrations • QA/AMS.
Transition & Transformation
Role-based training, digitize data, set up governance, track adoption, and ensure continuity.
Talent
Operating model & org design, total rewards, employer branding, AI-assisted sourcing; 80% candidates interviewed are shortlisted (tooling + curation).
Infrastructure
Site selection, leasing, branded workspace design, IT/AV/security, construction, facilities, safety.
Operations & Support Services
Finance & Accounting, HR Ops, IT Support, Procurement with clear RACI and client-owned performance mgmt.
Consulting
Setup/operate captives, benchmarking, expansion, transition & change mgmt; GCC Playbook → Go-Live → KT.
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COVORO is a multi-award winning trademark of Perennial Systems, with presence in Malaysia, India, Singapore, UAE and USA. COVORO provides an ecosystem of compliance and finance solutions that are integration ready with over 100 ERPs. Currently, COVORO processes over 135 million e-invoices each year for more than 10,000 companies globally.
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